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| What some of our customers say about our dealership.
To add a testimonial of your own, submit it on the Customer Survey Page. | |
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"thanks to Josh for all the help and info that he provided my wife and I on our first haley davidson. Helping me to get the seat i needed to get my feet on the ground and every thing the entire crew there done to make us feel welcome and comfortable in there store.
thank you man o' war harley,
Duane and Angie Edwards"
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By: Glyndon Berea,KY
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"I took my '98 Road King to your Lexington dealership for new tires and bearings packing this month. However, when one of the techs "messed up," I was left with a very unsafe machine. When I returned it and they checked it out, they apologized and promised to bring it back to 100%. They did just that and even loaned me a new Road King to use while they were doing it. I must have met every department head in the place. They all went out of their way to make everything right and safe on my bike. And it didn't cost me one red cent! Thank you, everyone involved."
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By: rex Carlisle,KY
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"My wife and I left of Friday Sept. 19 2008, later in the afternoon and we are on our HD Ultra Classic with a trailer in tow and we were on I75 heading south going to Parris Island for our sons graduation from US Marines boot camp. As you can see now this is not just any road trip it is a VERY important trip for us. We got a flat tire at about 6:30 or so on the rear tire of the bike. We were able to get to the side of the road without any problems, immediately called HOG roadside assistance and they contacted your store for us and connected us to Bob. I talked to him and he said while I was still on the phone that there was someone on there way to pick us up. I don't remember his name but He was extremely friendly when He arrived and took excellent care of our bike and us. When we got back to the store Bob, Mike, and Josh had stayed late put us a new tire on and got us back on the road in a short time. Somehow they must have known (we didn't tell them) the importance of our trip. I want to say THANK YOU to all 4 of them because We will never forget them and there hospitality. They were there after hours on a Friday night and Bob talked to us like we were there mid day. No one acted like we were putting them out on a Friday night. I am sure that they all had other things planned or places to go. Thanks Bob, Mike (service tech entertainer), Josh, and the pickup driver, your are all #1 to us. You are what the Harley family represents to us. THANK YOU!!!!!!!!!!!!!!!!! John & Renay Cope
Hamilton Oh. "
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By: John Hamilton,OH
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"CHAD AND JASON THEY ARE GREAT PEOPLE CHAD DID A GREAT JOB ON MY 1200L HAD LEAK ON ROCKER BOXES JASON SAID IT WOULD BE 3 DAYS TO FIX TRUE TO HIS WORD IT WAS READY WEDS MORINING YOU ALL ARE GREAT GOOD DEALERSHIP THANKS BENNY IN KY"
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By: BENNY LEX,KY
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"During our travels, my husband and I stopped in at Man-of-War Harley-Davidson to have our back tire replaced. We arrived mid-morning and got the 5 star treatment. Jason Compton, your service writer gave us the most exceptional service. He was competent, informative and fun. We were on the road in less than two hours. Our encounter with your merchandising staff was also delightful. We really felt part of your Harley family. Thank you so much for your hospitality, quality service and exceptional atmosphere. "
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By: Garney and Charlotte Huron,SD
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"I would like to offer my sincere thank you to the entire Service deptartment, especially Bob and Jim Castor. The services rendered were the result of a non-scheduled stop during our Kentucky vacation, when my Ultra Classic was not running to my satisfation. Upon arriving at the dealership we were literally greeted outside by Bob, who then commeneced to assisting with our needs. He then turned over the service request to Mr. Castor who promptly drove the bike and offered his recommendations. He remarked that the bike was running to his satisfaction and since it had an aftermaket tuner installed I would need to handle that seperately, but should not be concerned with what I described as a possible calibration issue. He did however recommend replacing my rear tire as it was severerly worn. He also recommended replacing the rear brake pads, while the tire was removed. I agreed to the recommendations and also had the front tire replaced.
All in all, although spending more money then anticipated, the experience and treatment we received were exceptional. Man O'War HD deserves praise for both staff and services rendered.
Thanks,
Michael Hewitt, Battle Creek, MI
269 964-2375"
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By: Michael Battle Creek,MI
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"We just want to thank your service staff, especially Bob, for the outstanding performance given to us on July 7, 2008 at 4:00 pm. We had a flat back tire going down the expressway and were towed to your location (by our request), had talked with Bob on the phone and he and staff gave us topnotch service upon our arrival. And, also our fellow riders who also had a flat back tire after we did and they agreed. Your service staff went out of their way to get our bikes back on the road so we could get home, but also dropped us off to a restaurant while we waited for our bikes to be repaired and picked us up. Hats off to your service staff!!"
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By: Bob & Gail Holland,MI
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"There is no better representative of the HD community at Man O’War than Ron Hooker. His enthusiasm for HD is infectious and his input on getting the right bike and accessories for me was reassuring. I purchased a 2008 XL883L. Thanks Ron and all the Man O’War staff. "
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By: Sam Lexington,KY
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"I have bought two bikes from ManOWar Harley-Davidson in the last two months, a 2008 883L and a 2008 Road King Custom. I enjoyed the experience and will naturally be taking my bikes back for service and the additional accessories my wife and I plan on adding. Though there were a couple small bumps in the road, the ManOWar staff smoothed them out and addressed any issues professionally, I would recommend them to anyone! Ride Free!"
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By: Curt Stanford,KY
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"I justed wanted to let you guys know you did a super job at getting my bike to me on the day I arrived. I drove about 75 miles from Louisville, Ky to buy my bike from Man O War. There were no hidden cost and add-on cost like your competitors in Louisville. The same bike in Louisville would have cost me nearly 1000.00 dollars more. I want to thank Jean from sales and Janelle from finance for getting everything done. Give those two young ladies a raise!!!! Again Thanks so much and I hope to see you in the future."
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By: William Louisville,KY
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"I came in to visit and buy a shirt while visiting Lexington. Everyone was so nice and helpful,the helped me to find the perfect gift to bring home. I asked about the store and everyone was more than happy to tell me about the makeover and about the different levels there and what was going on with Man O'War.
I cannot wait to return and get more gifts for my riding friends here in Illinois as they think the Man O'War emblem is very cool!
Thank you again and see you soon.
Kim"
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By: Kim Port Byron,IL
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"best and most helpful,friendly dealership I have ever been to. thanks for all your help."
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By: george Tollesboro,KY
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"Couldn't ask for 2 better people to help with my purchase than Mike Elswick who went the extra mile to help me due to my trying to get a Harley for 5 years and to Jody, a great lady thats at the time 8 1/2 mounths pregnant and helped me in every way and helped me get it so I could ride home on a warm March day before the rain and ended up riding over 200 miles that night, thank you both ever so much for your help I really appreciate that you would do that for me."
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By: george ewing,KY
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"Really satisfied with the excellent service of the sales associates. They worked swiftly on my financing and had me ready to go not long after I arrived. I plan to do future buisness at the ManOwar location. "
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By: christoher jackson,KY
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"Thank you for helping me pick out the right bike for my husband! You helped make this anniversary a memorable one for us. Everyone was extremely welcoming snd friendly. Thanks to all the staff there!"
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By: James and Ashley Berea,KY
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"HD of Lex surpasses the bar on customer service.A 2008 RKClassic owner that reflects the excellent attention to detail on the before and after point of sale that keeps me coming back. Thank You
RB ,Winchester KY."
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By: Anonymous Winchester,KY
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"Dealership is awesome! Sales people were way above expectations,financing went very well(I wasnt sure at first) insurance was cool,just wish I had baought a bigger bike!"
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By: Trent Mount Vernon,KY
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"I love anything Harley-Davidson. From the bikes to the clothing. They are all great."
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By: Amey East Bernstadt,KY
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"I didnt buy my 2006 Ultra from you guys but I have had service work done and bought several parts and your Dealership is great ,, Dean and Lori in services and Thomas and Lee in parts ROCK keep up the great work........Thanks Billy Salvisa ky. "
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By: Billy Salvisa,KY
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"My husband and I have been visiting you guys for many years, we are both riders and have always recived the best service ever, It feels good when you can walk into such a large and busy facility and the employees welcome you by your first name. Lee is great!!! He is very informative and always goes out of his way to make sure you leave satisfied. Keep up the good work.... "
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By: Angela stanford,KY
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"I was passing thru on my way from Knoxville to Toledo on my 06 Street Glide and stopped in to purchase a couple of t-shirts. Man A War is a really nice shop."
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By: Mark Marietta,OH
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"Recently purchashed 2007 Roadking Classic. The total experience was perfect. From sales to finance everyone made sure I WAS HAPPY. There was never any pressure. Could be best new buying experience I have had. Thanks to everyone. Buy the way...Love my new FLHRC. "
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By: Benjamin Nicholasville,KY
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"I would like to "TOOT" the horn for the team down in the "trenches" (service dept.) I brought my bike in with a "GREMLIN" and I was getting ready to go to a rally. Don was able to work me in quickly and Dean was the "lucky" tech that got to work on this intermittent problem. After several hours, and hands full of hair, Dean "exorcized" the GREMLIN. Great job Don & Dean and the rest of the service department team. I appreciate you getting me back on the road.
Craig London,KY "
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By: ,XX
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"I would like to give my upmost Respect and Thanks to Service Manager Zan Vaughn and Service Technician Chad Deloy. These gentlemen and your dealership went above & beyond when it came to a rather unfortunate mechanical problem with my Road King. I am very thankful that these gentlemen are part of my local dealership & I will never take my motorcycle to anyone else. I want anyone who reads this to know that you should never take your Harley in for repairs to any other place except this dealership. I have tried others in the area...and belive me when I say that any other place will cost you more in the long run and you will eventually have to take it to the dealer to fix what other mechanics have broken. I'm just thankful that Man'O'War Harely was able to take care of all of my motorcycles needs. I should have taken it there in the 1st place. I'm your customer for life!
Thanks"
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By: Wes Lexington,KY
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"I would like to thank the staff at Man O War Harley Davidson for being very helpful, informative, and friendly. On January 31, I bought my first Harley. It's a 2007 XL1200C. I would recommend anyone to visit this facility. The staff make you feel right at home with their hospitality and are eager to make your trip a successful one. "
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By: Ricky Corbin,KY
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"Just got the bike back after a thorough 40K service, and she runs and looks as good as new. The attention to detail that the Service Department has displayed certainly deserves mention. I absolutely would not trust my bike to anyone else. Thanks for the quality work, Brock.
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By: Jerry Lexington,KY
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"i just bought an XL1200N on the 25th of febuary.
no complaints here except for a sore jaw from this grin ive been packin around evercents. "
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By: james RICHMOND,KY
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"I purchased an 07 Ultra Classic and the whole experience was fantastic. This was the 9th Harley shop my wife and I visited in 10 days and we found exactly what we wanted right in our back yard. Jody and the sales crew were terrific, the parts dept. did a great job in outfitting my new purchase with some chrome. And the service dept, gave us great ideas for some things to do in the future and had our new parts installed for a timely delivery. I want to thank everyone for their help and service."
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By: Doug Sadieville,KY
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"I just bought a new bike last saturday feb. 3 everyone was very friendly i had a great time. thanks again. "
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By: Nathan Winchester,KY
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"YOU MADE ME FEEL LIKE FAMILY YOUR STAFF IS THE BEST KEEP UP THE GREAT WORK I WILL BUY FROM YOU AGAIN"
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By: benny RICHMOND,KY
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"I bought my Harley at the old location shorty before moving to the new place and have since then had service work done and all the staff & service folks are very friendly and helpful your always greeted with a smile soon as u walk though the door you guys are the best thanks ,,Billy Salvisa ky "
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By: Billy Salvisa,ME
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"One of the best experiences I've had. You made the purchase of this motorcycle a pleasant and rewarding one. I found the employees of this dealership knowledgeable and friendly, and hope that I get to know all of them over the coming years. "
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By: Duard Winchester,KY
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"the service i recieved from the staff was excellent. from the time i called josh to tell him what i wanted till the time i picked up my bike. the motorclothes department (missy) went out of her way to help my son and i with our little shopping spree. jody let's just say on the day i picked up my bike super woman couldnt have moved all those people threw. thomas was real helpful with all my questions. the guys in service answered all my questions. i really feel you have a first class outfit. sincerly eric wheeler"
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By: eric nicholasville,KY
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"I want to express my warmest and deepest symphony to the friends and family of Derrick. His presence and comradeship will be greatly missed by all."
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By: Michael Winchester,YT
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"Jean was about as pleasant a person as I've met. Keep her. Or, if you don't, send her to me."
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By: Jeff Lawrenceburg,KY
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"On Saturday, July 8th, 2006, my wife and I picked up and set free Ruby Too, our new Springer Classic. Ruby is my 1st ride since the summer of 1988 when I had to sell Ruby (Senior), my '86 Heritage Softail. I want to extend my heart-felt gratitude for all the courtesies extended to us during our time with you. I especially want to thank Derrick Hutton -- Sales -- and Jody Wilkinson. Derrick treated us like long-lost members of his family and Jody was the Consummate Professional. When we got on the road back to southeastern KY, Ruby and I got to know each other; she was and is the dream ride that I had anticipated. Thanks Man O' War Harley-Davidson for the fantastic birth of one of the most stunning and fine looking pieces of stock Milwaukee iron to date!
Fondest Regards to All,
Matthew Craig Hopkins, MSN, RN
P.S Ruby says "Hello" to all her brothers and sisters up there in the Bluegrass. She loves it down here."
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By: Matthew Corbin,ME
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"I was in the new harley shop last month and I have all good things to say. They took the time to make me feel right at home. Everybody was helpfull."
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By: Anonymous Lexington,KY
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"would love for someone to find a better experience in a harley shop than this one. Don't think it can be done. Haven't been able to purchase a bike yet, however pretty much everyone knows me on a first name basis and even before that I never walked through the door that I wasn't greeted within 1 or 2 minutes. New owners, new store, and new attitude towards customers means one great harley shop."
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By: Don Winchester,KY
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"My first Harley experience was fantastic. You made me feel like a part of the family."
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By: Anthony ,XX
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"I was on the road from Maine to Kentucky unfortunatly for a funeral, when arriving in Lexington I had lost the rear brakes on my 2004 Heratige Softail, it was 5:00 pm when I called and you closed at 6:00 pm but you said to come down, I got to you at 5:35, at 6:01 my bike was out side done with brakes again, Bravo, I want to thank you all at Harley Davidson of Lexington Ky. for the quick professional service I received. David Morton Woolwich Maine"
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By: David Woolwich,ME
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"During a recent trip through Lexington my bike was having problems. The service manager got my bike right in and started checking out the problem I was having.Within a reasonable amount of time I was back on the road with the problem fixed.
I would like to thank H-D of Lex. for helping to make our trip more enjoyable.
Thanks again, Michael Bach "
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By: Michael J Williamsburg,OH
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"Lexington Harley provided a great experience for purchasing my first Harley! Their service department was very helpful and I still continue to use them for service I am not comfortable with doing myself. I would highly recommend them to anyone."
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By: Anonymous Louisville,KY
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"Just wanted to say thanks to Lexington Harley Davidson for the generous donation made to our benefit bike ride. With a smile on their face, the loaded us down with several goodies to use at our auction. We really appreciate it! Thanks again!!!!"
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By: Anonymous Monticello,KY
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"I was in hog heaven,my first harley.everyone was nice,couldnt have been better"
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By: james hazard,KY
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"YOUR SALES PEOPLE ARE TOP NOTCH.YOUR SERVICE PEOPLE ARE SUPER,KNOWLEDGABLE,AND VERY HELPFUL.THE WHOLE STAFF THERE ARE VERY HELPFUL. THANK YOU ALL!!!!!!!!!!!!!!!!!!"
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By: CHARLES DANVILLE,KY
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