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 Welcome to
Man O' War Harley-Davidson
| Man O' War Harley-Davidson is housed in a new 35,000 sq ft building located at 2073 Bryant Road, Lexington, KY. This flagship dealer is conveniently located at I-75 Exit 108 in the heart of Central Kentucky.
At Man O’War Harley-Davidson, we strive to create long-term relationships by providing Kentucky motorcyclists and enthusiasts with a premiere Harley-Davidson experience, inside our dealership, and in the community at large. This is accomplished through unified sales and customer service philosophy which focuses on informing and assisting our customer without being pushy. Done in a fun, friendly environment, customers recognize the value in a relationship with us.
Thank you for visiting our web site. We look forward to seeing you soon!
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Our show room is very unique as it is designed after a Thoroughbred horse barn. As you enter the store a direct tie to the horse theme is very apparent.
Each sales person had their own “stall” and he walls are lined with a rustic wood. The lighting is typical of an outdoor setting. We have six stalls placed in the center of the store that are used to highlight each of the Harley-Davidson model families. They are placed in such a way that ninety percent of our traffic flow walks though this area. Continuing to the back of the store, the show room opens up into a large open area. This area, as well as the rest of the store, is very well appointed with lots of fantastic horse racing memorabilia. We strive to bring the heart and soul of Kentucky into our dealership.
With a 15,000 Square foot service department, Man O'War Harley-Davidson is equipped to handle all of Central Kentucky's Harley service needs. From the automated double glass sling doors, where our customers enter, they are guided in by a painted "road" or drive into the center of two service writers stations. From there their needs are assessed, and the drive continues through a Screamin' Eagle themed glass garage door, and into a meticulously maintained and well organized shop. The shop boasts 14 motorcycle lifts, as well as a Tri-Glide Lift.
Over half of the Man O'War Harley-Davidson techs are certified MasterTechs, all with years of Harley experience. From the Dyno room, to the tire station, to the well equipped wash and detail bay, our service department is clean, well lit and well equipped. We also maintain a full time parts to service counter, where parts and supplies are pulled for maximum efficiency. At the Man O'War Service Department, we pride ourselves on providing a premium service experience, whether it be for scheduled maintenance, accident, or a traveler's tire repair. Every bike that comes through our Service Department receives a complementary bike wash, and we offer free pickup and delivery within the greater Lexington area.
In order to be successful, we have to think long-term. Our goal is keeping our customers for life, and to do this, our customers have to believe that we truly care about their individual needs. Our entire staff is concerned with every customer's experience, and do our very best to "personalize" that experience. Whether a customer is purchasing their 10th bike, or their first t-shirt, we strive to make the experience live up to the Harley-Davidson reputation, and to exceed those expectations. In order to retain our customers, we realize that we have to go the extra mile. Our corporate culture realizes that in order to maintain a healthy relationship with our customers, we have to think long-term. We want to keep our customers for life, and in order to do this, we must earn and retain their loyalty. There is no short cut in doing this. We treat our customers like we would like to be treated, like they are part of our extended family. We try to keep them involved in our events, and try to personalize our marketing efforts wherever possible, be it through variable data mailings, or a personal comment or note of thanks on a social media website. There is no substitute for knowing a customer's name, and when they walk in our front door, we try to make them feel like they have come home.
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